Last updated: [02.12.2025]
At SOCLIO.com, we aim to provide high-quality digital services and features that meet the expectations of our users.
This Refund Policy explains when and how refunds may be granted for digital purchases made on our platform.
By using SOCLIO.com or purchasing any digital service, you agree to this policy.
SOCLIO.com may offer the following types of digital items:
Premium memberships or subscriptions
Digital features or upgrades
In-app purchases (points, boosts, or virtual items)
Advertising services
Paid promotional features
Because these are digital and instantly accessible, many purchases are non-refundable.
You may request a refund only in the following cases:
If a digital service or feature:
fails to work properly, and
our support team cannot resolve the issue
You may be eligible for a partial or full refund.
If you believe a payment was made:
by mistake
without your permission
due to fraudulent activity
Contact us immediately. We will investigate and may issue a refund if the claim is valid.
If you were charged twice for the same item, we will refund the duplicate payment.
We do not provide refunds for:
Digital content already delivered or consumed
Points, coins, or virtual rewards already credited
Subscriptions that have already been used
Refund requests made after 7 days
Purchases made simply because the user “changed their mind”
Violations of Terms of Service leading to account suspension
To request a refund, contact us at:
Email: support@soclio.com
Subject: Refund Request
Include the following details:
Your full name
Email associated with your account
Transaction ID / payment receipt
Date of purchase
Description of the issue
Our team will review your request within 3–7 business days.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise required by law.
Processing times may vary depending on your bank or payment provider.
Users who repeatedly request refunds, dispute legitimate payments, or abuse the system may have:
Access restricted
Account limited or suspended
Refund privileges permanently removed
We reserve the right to protect the platform from misuse.
We may update this Refund Policy at any time.
The updated version will be posted on this page with the “Last updated” date.
Continued use of SOCLIO.com after changes means you accept the updated policy.
If you have any questions regarding refunds, payments, or account issues, contact us anytime:
Email: support@soclio.com
Website: https://soclio.com
